OUR PRODUCTION PROCESS

We work with professional printing partners and manufacturers all over the world to help produce our unique designs, and ship them to our customers.

PRODUCTION

All products have a production time of 3 to 8 business days, excluding any pre-order items.

SHIPPING

Most products from Prettie Pixie will be shipped from within the United States, unless stated otherwise in the product description.

United States based orders have a 2 to 5 business day transit time for any U.S. product, and a 8 to 15 business day transit time for any overseas product.

International based orders have a 10 to 30 business day transit time depending on location.

Shipping times are estimates and are not guaranteed delivery times.

Customers will receive a shipping notification with tracking once their order has shipped. Orders containing multiple items may ship separately due to our variety of manufacturers, and additional tracking numbers may be provided.

At this time production and/or shipping times cannot be expedited. Please allow for adequate time when purchasing around upcoming events, holidays, and vacations.

CANCELLATIONS

Cancellation of an order must be requested within 24 hours of purchase. After 24 hours, orders are sent to production, and are no longer eligible for cancellation.

RETURN POLICY

All products are unique, and produced on demand as ordered. Due to the custom nature of the production process, and varying locations of printing partner facilities, all sales are final. Returns, exchanges, and refunds are not supported. Please carefully review all size charts prior to purchase.

In the unfortunate event of damaged products, or printing/manufacturing errors, replacement or refund accommodations may be provided. Please contact us within 30 days of delivery to report any issues.