FREQUENTLY ASKED QUESTIONS
Check out our FAQs below. If you need more assistance, you may contact us.
PRODUCTION & SHIPPING
When will my order ship?
Orders have a production time of 3 to 8 business days, unless product description states otherwise.
Can I ship to my resort or vacation destination?
At this time we do not support or recommend shipping to resorts or vacation destinations of any kind. A residential address is always best to ensure successful delivery.
Can my order be expedited?
At this time, production and/or shipping times cannot be expedited. Please allow for adequate time when purchasing around upcoming events, holidays, and vacations.
How long does shipping take?
Shipping times for U.S. orders are approximately 2 to 5 business days, unless product description states otherwise.
Shipping times for International orders are approximately 10 to 30 business days.
Shipping times are estimates and are not guaranteed delivery times.
How do I track my order?
Once an order has shipped, a tracking number will be provided.
My tracking number hasn’t updated, is my package lost?
Sometimes the tracking system may experience delays in updating. After initial shipment, it may take up to 72 hours for a package to begin properly tracking.
If no movement has been tracked in 5 business days, please contact us.
CANCELLATIONS & RETURN POLICY
Can I cancel my order?
Cancellation of an order must be requested within 24 hours of purchase. After 24 hours, orders are sent to production, and are no longer eligible for cancellation.
Are returns or exchanges accepted?
All products are unique, and produced as ordered. Due to the custom nature of the production process, returns and exchanges are not supported.
In the unfortunate case of damaged products or manufacturing errors, replacement or refund accommodations may be provided. Please contact us within 30 days of delivery to report any issues.
APPAREL CARE
What is the recommended apparel care?
To extend the life of your apparel, please follow these recommendations when washing and drying all garments:
- Machine wash cold, inside-out on gentle cycle with like colors.
- Do not use fabric softeners or bleach.
- Hang-drying is preferred, or tumble dry at lowest heat.
- Cool iron inside-out if necessary.
- Do not iron directly over printed designs.
- Do not dry clean.
Please check all product listing descriptions for individualized care on unique garments.